{"id":324,"date":"2026-04-23T13:29:18","date_gmt":"2026-04-23T18:29:18","guid":{"rendered":"https:\/\/www2.dataunfold.com\/?post_type=docs&#038;p=324"},"modified":"2026-04-23T13:29:37","modified_gmt":"2026-04-23T18:29:37","password":"","slug":"what-to-do-if-an-ingestion-fails","status":"publish","type":"docs","link":"https:\/\/www2.dataunfold.com\/fr\/docs\/what-to-do-if-an-ingestion-fails\/","title":{"rendered":"What to Do if an Ingestion Fails"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1. Check the file<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure the file is not corrupted.<\/li>\n\n\n\n<li>Verify the format: PDF, DOCX, Excel, etc.<\/li>\n\n\n\n<li>If the file is password protected, remove the password before uploading.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Check the connection and service<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure your internet connection is working.<\/li>\n\n\n\n<li>If DataUnfold uses an ingestion service, verify it is running.<\/li>\n\n\n\n<li>Reload the page or restart the app if needed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Check permissions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must have the right to add files to the project.<\/li>\n\n\n\n<li>If you do not have permission, ask an administrator.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Check tags and configuration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some projects require specific tags for proper processing.<\/li>\n\n\n\n<li>If the project uses a template, check that the project settings are correct.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. If the problem continues<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Write down the error message shown on screen.<\/li>\n\n\n\n<li>Ask your administrator or support for help.<\/li>\n\n\n\n<li>Provide the file name, the file type, and the time of the error.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. Check the file 2. Check the connection and service 3. Check permissions 4. Check tags and configuration 5. If the problem continues<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[13],"doc_tag":[],"class_list":["post-324","docs","type-docs","status-publish","hentry","doc_category-troubleshooting"],"year_month":"2026-06","word_count":138,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"dataunfold","author_nicename":"dataunfold","author_url":"https:\/\/www2.dataunfold.com\/fr\/author\/dataunfold\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www2.dataunfold.com\/fr\/docs-category\/troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/docs\/324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/comments?post=324"}],"version-history":[{"count":1,"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/docs\/324\/revisions"}],"predecessor-version":[{"id":325,"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/docs\/324\/revisions\/325"}],"wp:attachment":[{"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/media?parent=324"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/doc_category?post=324"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www2.dataunfold.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}