1. Check the file #

• Make sure the file is not corrupted.
• Verify the format: PDF, DOCX, Excel, etc.
• If the file is password protected, remove the password before uploading.

2. Check the connection and service #

• Make sure your internet connection is working.
• If DataUnfold uses an ingestion service, verify it is running.
• Reload the page or restart the app if needed.

3. Check permissions #

• You must have the right to add files to the project.
• If you do not have permission, ask an administrator.

4. Check tags and configuration #

• Some projects require specific tags for proper processing.
• If the project uses a template, check that the project settings are correct.

5. If the problem continues #

• Write down the error message shown on screen.
• Ask your administrator or support for help.
• Provide the file name, the file type, and the time of the error.